Guest Relations Cum Operations Manager
Location: Matemwe-Zanzibar
Job Type: Full-Time
Application Deadline: 10 July, 2025
Be the Heart Behind Unforgettable Experiences
A brand-new, luxury getaway in Matemwe, Zanzibar is about to open its doors and we’re looking for a Guest Relations Cum Operations Manager to redefine hospitality on this pristine coastline, by combining Operational Excellence with heart of Guest relations
About the Role:
This isn’t just a job. It’s a unique opportunity to shape something extraordinary from the very beginning to build a team, create exceptional guest journeys, and set a gold standard in service at one of Zanzibar’s most stunning new properties.
Key Responsibilities:
- Build a Dream Team: You’ll recruit, train, and inspire a team committed to warmth, precision, and unique experience.
- Lay the Foundation: Develop and implement service & operational procedures, and guest protocols that set the tone for excellence.
- Create Magic: Introduce bold, thoughtful service offering around premium accommodation that are going beyond expectation.
- Be a Key Player: Work hand in hand with company management and Collaborate across departments to deliver a truly unified, premium hospitality experience
- Shape the Brand: From soft launches to design tweaks, your input will influence the look, feel, and soul of our facility.
Requirements:
- A hospitality professional with soul, someone who understands that true luxury is about how people feel.
- Holder of a Bachelor’s degree in Hospitality, Customer Service Management, or a related field.
- Have 5+ years of experience in the hospitality industry, with 2+ years in a leadership/managerial role.
- Hands-on, driven, and ready to grow with a brand that’s set to make waves.
- Comfortable working under pressure, solving problems creatively, and always putting the guest first.
- Legally authorized to work in Zanzibar.
Why This Role is Different?
- You’ll be there from Day One – not maintaining legacy, but creating one.
- You’ll grow with us, both personally and professionally.
- You’ll help build a brand where people feel known, cared for, and remembered.
- You’ll work in an inspiring location that many dream to visit.
Ready for unique, but also demanding opportunity?